Cleaning F.A.Q.

I have never had Maid service before, what should I expect?

Just call our office. We’ll schedule a walkthrough of your property and fit your cleaning needs to one of our unique cleaning packages by asking you simple questions, including the type of service you desire. We’ll provide you a cost estimate and book you an appointment at the time and date of your choosing, pending availability.

For your cleaning appointment, a Maid 2 Party Specialties Cleaning Service team of cleaning professionals will arrive at your home or office within a four- to five-hour arrival window. If you choose to be on site when we arrive, you can let us in. Otherwise, we can work out the entry details (most clients provide us with keys). We provide our own supplies and equipment, and will follow any instructions you may have provided when you contacted our office. We encourage you to tidy up before we arrive, as it will lower your invoice if you do. We work well with pets.

Our policy is payment at time of service, and we require a credit card on file. Once the team has finished cleaning, we will process your payment or you can leave another form of payment. After your cleaning, we will contact you to verify that you were pleased with our service.

Should I do anything to prepare for cleaning service?

You can help us provide exceptional cleaning service by following these steps:

What should I do with my pet while you’re cleaning?

Nothing. Our cleaning teams work safely around house pets, and all our cleaning solutions are non-toxic and harmless. However, if you would like to give us specific instructions regarding your pet, please contact us.

What time will you arrive?

We clean from 7 am until 3 pm. While we cannot tell you the exact time of arrival, we can give you an estimated time (generally, a four- to five-hour window).

Do I need to be home when you arrive? What about a key?

You don’t need to be home when we clean. For convenience, most clients provide us with a key. You can leave a key for us at the initial cleaning, or you can send us a key in the mail (be sure to use a padded mailer). We take the security of our clients’ keys very seriously.

Clients who use a security alarm typically assign us our own unique security code. For apartment and condominium complexes, we usually register at the front desk and sign out a key.

Do I need to provide any supplies or equipment?

We provide all our own equipment and supplies. Because we practice green cleaning, we select our cleaning products carefully. Our products are environmentally friendly, non-toxic, non-abrasive, and non-allergenic. We use no waxes, polishes, ammonia, bleach, scented, or alcohol-based products. However, we will be happy to use any products that you supply (please advise our office of any special instructions).

We generally clean only items that are within reach when using the three-tiered stepstool that we bring with us.

Who will be cleaning my home or commercial space?

A team of cleaning professionals will clean your home or office. One of the team members will be a team leader, who—in addition to assisting with the cleaning—will guide the team and perform an inspection at the end of the visit.

Will the same team clean for me every time?

The same team will clean for you if you schedule weekly or bi-weekly cleaning service.

Can I request team members to remove their shoes when they clean?

For personal safety reasons, team members are required to wear shoes at all times when cleaning.

How do I pay for the services I receive?

Payment is due at the time of service. We accept cash, personal check, Visa, MasterCard, and American Express. It is our policy to keep a credit card on file to guarantee your cleaning appointment. Arrange automatic credit card billing for future cleaning service by enrolling in our credit card payment plan.

Are you Licensed, bonded, and insured?

Yes, we are fully licensed, bonded, and insured in Virginia and West Virginia.

What if something breaks while your team is cleaning?

We treat your home or office with as much care as if it were our own. In the event of a mishap, our cleaning team will leave you a note, and our office manager will promptly contact you to discuss the incident. We pay the cost of replacement or repair, and we carry insurance for valuable items.

When it comes to items or collections of significant sentimental or monetary value, we ask that clients bring these items to our attention and direct us to avoid cleaning them. In such cases we prefer to leave your precious objects undisturbed rather than risking a mishap.

In addition to valuable items and collections, we avoid cleaning curio cabinet interiors. We may also avoid cleaning sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.

What if I’m not satisfied with a cleaning?

We have a 100% SATISFACTION GUARANTEE. If you are not completely satisfied with your cleaning experience just give us a call within 24 hours of your cleaning and we will fix the problem.

What if I need to reschedule or cancel an appointment?

You may, of course, cancel or reschedule if necessary. However, please keep in mind that we reserve time in our day to accommodate your cleaning. Therefore we require a 24-hour advance notice to cancel your appointment without penalty.

There is no charge for cancellations made with 24-hours’ notice on business days (M-F, 7am-5pm). A $50 fee will be charged for cancellations made with less than 24-hours’ notice. Please note that Monday clients are required to cancel by 3 pm on the preceding Thursday if they wish to avoid a fee.

What if my routine cleaning falls on a holiday?

We observe these holidays:

If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange a make-up date (please be sure to provide us with a valid email address for convenience).

We work even on many federal holidays. On those days you can expect us to arrive as scheduled unless you cancel service.

Should I tip the cleaning team?

Team members do not expect tips. However, team members are permitted to accept tips should you choose to leave a tip as recognition for exceptional cleaning service.

Do team members speak English?

Good communication is very important to us. That said, we are a non-discriminating employer and have a diverse, multicultural staff. Therefore, we ask our clients to contact our office to relay any notes or requests; we’re happy to add this information to the work orders for the team. If immediacy is a concern, be assured that our teams are in touch with the office via cellphone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.

How can I keep my house looking clean between service appointments?

You can reduce or eliminate things that need cleaning by doing the following:

When cleaning, give these timesavers a try:

Do you have tips for cleaning delicate surfaces?

Follow these suggestions to avoid damaging glass, marble, and other delicate surfaces:

Do you have tips for removing tough stains?

Use these suggestions to tackle tough stains (always be careful when working with delicate fabrics or surfaces—a test patch is a good idea):

What does it mean that you don’t service my area?

Although we continue to expand our coverage of the northern Shenandoah Valley and surrounding areas, there are some neighborhoods that remain outside our service zones. Please continue to check back with us, as we may expand our service to encompass your neighborhood in the future.